TRABAJO JUNIOR QUALITY CUSTOMER SERVICE MADRID, MADRID

Descripcion del puesto customer service representative position located in madrid to support customers in portugal... education & competencies upper secondary...

Other departmentsproviding support for the customer service department when resources are low... ad-hoc duties and responsibilities as requested / assigned by the...

Ensuring suppliers are meeting service level agreements... this role involves supporting the coordination of vendor service teams, and ensuring customer satisfaction...

What is the challenge?    oversee the operations of regional customer service representatives (csrs), and act as a regional service escalation point ensuring...

Preferred qualifications: experience in a customer facing role or a contact center environment additional details: location: madrid workplace flexibility: full time...

Deliver world-class customer service, offer custom solutions and negotiate a positive outcome for the customer and american express... experience in a customer facing...

Efficient: finds a good balance between quality and quantity... able to handle complaints and analyze them, identifying root causes that might lead to the improvement...

Perform quality control of maintained data and apply corrections as required... join us on our exciting journey! position purpose we are looking for a customer service...

Previous experience in customer service and similar positions valuable... perform quality control of maintained data and apply corrections as required...

Main responsibilities: quality monitoring:regularly review and assess customer service interactions (calls, emails, chats) to ensure agents meet quality standards...

customer satisfaction: ·        maintain customer’s satisfaction at acceptable levels and resolves customer satisfaction issues... ·         ability to demonstrate...

Ensures periodic service reviews to track the service quality across a range of customers... customer success partner involved in the accounts, to ensure customer...

Excellent organizational skills, capable of managing multiple accounts and projects while maintaining high service quality... manage and enhance customer satisfaction...

The quality engineer is the quality lead in plant wide projects... the quality engineer will be closely engaged in r&d projects towards introduction of new products...

Delivering an excellent customer experience is key... contribute feedback on our customer facing digital tools, and how to optimize self-serve for our customers...