TRABAJO SERVICE L2

You have strong reporting and analytical skills you are customer service oriented... you will be in charge of business impact assessment (define ticket severity)...

You have strong reporting and analytical skills you are customer service oriented... support and maintenance analysis must have good analysis and troubleshooting...

Be part of the team of application operations providing l2 support for +100 applications including 24x7 coverage... position specific responsibilities and accountabilities...

Strong background in it service management, experience in working with it service management systems (servicenow... empathy and strong interpersonal skills, stress...

Role role purpose:  this role is part of the ao engineering team managing  application operations l2 service... this role is responsible for leading the ao team...

More specifically you will:  operate, administer, and maintain assigned systems or services in terms of maintenance & administration, incident management, problem...

Ims, ams, service desk, itil & its m “ stack ”, …)   technical skills: expertise in itil v4 framework (incl... being business process owners – bpo), typically...

Experience in working in a service outsourced environment / experience working with multiple service partners... sql server config, paas / database as a service...

Products: extensive experience in cisco\aruba data & voice networks, microsoft and cloud service provider (aws\google\azure) products understanding of telecommunication...

• expert knowledge in incident management, service requests and servicenow... • work with other regional l2 messaging teams to achieve a proper infrastructure...

Diseños y arquitecturas en cloud service providers (principalmente aws & microsoft azure)... experiencia en configuración de protocolos (bgp & ospf) y soporte...

• review of the cno service impact analysis shared with the outage... • comparison of cno and customer service impact analyzes and preparation of action plans...