• Publicar trabajo
  • Subir CV
  • Acceder
Ver oferta completa

MANAGER, CONSUMER EXPERIENCE & SERVICE MANAGEMENT

Descripción de la oferta de empleo

About UsAliExpress is part of Alibaba International Digital Commerce Group. Launched in 2010, AliExpress is an international marketplace enabling global consumers to buy directly from manufacturers and distributors in China and around the world. It is available in 18 languages, including English, Portuguese, Spanish and French.Why Join UsAliExpress elevates shopping with quality products and superior service, streamlining global commerce for SMEs. Imagine a career where your growth is limitless, collaborating on transformative projects with global impact.AliExpress boasts a global team that spans various countries including China, Spain, the United States, Korea, Saudi Arabia, Brazil, among others. Wherever you are, you'll find AliExpress's spirit of innovation and collaboration.What We Look ForAt AliExpress, we seek passionate, dedicated individuals who thrive in collaborative and innovative environments. Ideal candidates are enthusiastic team players committed to learning and contributing. We value both strategic thinking and proactive execution. Join us, and let's explore limitless possibilities together.Job DescriptionsYou will be part of the Customer Service & Experience team located in Madrid for AliExpress Europe. Your focus will be to understand the customer experience from beginning to end with AliExpress Europe and find opportunities to work with various departments/organizations to ensure that the customer experience is seamless and improved everyday.● VOC analysis to be able to identify opportunities and propose solutions● Work cross-departmentally with various teams to ensure that seamless customer experience is provided● Create and lead initiatives that impacts the customer's journeyQulifications● Minimum 3 to 5 years' experience in customer service or customer experience management environment● Bachelor's degree or equivalent related experience (customer service, e-commerce, online platform)● (Mandatory) Native in French, business level verbal and written communication skills Mandarin and English will be a plus● (Mandatory) Ability to effectively work through a highly matrix organization and work cross-departments● (Mandatory) Exceptional organization and time management skills● (Mandatory) Strong communication skills● (Mandatory) Have experience in leading customer service enhancement or customer experience improvement projects from planning until execution● (Nice to have) Take initiative, ownership and be a self-starter● (Nice to have) Analytical skills, to be able to compile and read through big data, and report to internal or external teamsAliExpress is an equal-opportunity employer. We firmly believe in and practice non-discrimination and inclusion. We welcome and respect individuals from different backgrounds, cultures, communities, and perspectives. Our diverse workforce is a testament to our commitment to equality, ensuring that everyone has an equal opportunity to succeed and contribute.
Ver oferta completa

Detalles de la oferta

Empresa
  • AliExpress
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 26/12/2024
Fecha de expiración
  • 26/03/2025
Cómo detectar ofertas falsas
Production Manager
Only Happiness 37

Qualifications: proven experience in production coordination or project management... #eventproduction #projectmanagement #jobopportunity #joinourteam #creativejobs #eventprojectmanager #eventmanagementrequisitos del puestoqualifications: proven experience in production coordination or project management......

VIP Account Manager - Cyprus
Triskel Consulting

A customer-centric mindset with a firm commitment to delivering top-tier customer service... proficiency in using customer relationship management (crm) tools and other relevant software... demonstrated expertise in the igaming industry, with a strong emphasis on vip player management......

LUXURY CUSTOMER SERVICE SPECIALIST
B2B Recursos Humanos

Knowledge of technology, experience with otas and other similar platforms... experience: at least 5 years of experience as a receptionist or similar position... ensure an efficient and effective flow of communication with other departments and management... strong organizational and time management skills......

Customer Success Manager
Recruit4work SL

Experience in an hr or hr software environment, including ats or msp... experience in following up on the risks and complaints/suggestions of the clients... active participation in management meetings is essential to discuss the status of clients and strategize accordingly... requisitos del puesto completion......

German speaking Customer Service Agents
RFC

To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......

Order Management Associate
Hexagon

Experience in invoicing and customer service... customer service and support... multinational company is seeking an order management associate... requisitos del puestoeducation requirements business administration degree (or similar) experience required: 3 years minimum in a similar position in a......

Community Manager Medio Tiempo
Involve rh

Involve rh cuenta con una posición como community manager para crear y mantener una comunidad online activa y comprometida, gestionando la presencia de la marca en redes sociales y generando interacción con los seguidores... habilidades: hootsuite creación de contenido atención al cliente online estrategias......

Technical property manager
Mvgm

Poseemos equipos especializados en el área de property management y en valoraciones inmobiliarias, intermediación comercial y asesoramiento internacional... ¿qué estamos buscando? un/a property manager para responsabilizarse de la gestión de los activos inmobiliarios asignados, controlando la gestión......

Community manager madrid
Tarotalia sl

Descripción:empresa española de terapias alternativas y astrologia precisa incorporar una community manager para su proyecto en madrid... desarrollo profesional en una empresa dinámica y consolidada con 20 años (clientes en diversos países)... manejo de herramientas de monitorización en redes y otros(analitics......

Store Manager
Anonimo

Requisitos del puestocurrently, we are on the lookout for a visionary store manager who embodies the essence of our brand – someone who can seamlessly blend the art of salesmanship with the science of team motivation... we are the first luxury sports brand ever to surface the globe, and the name of the......