TRABAJO CUSTOMER SERVICE PROCESS ANALYST MADRID, MADRID

Cigna’s customer service team: our customer service team manages customer queries through different communication channels (mainly email and phone) providing timely...

process improvement: continuously work to improve the efficiency and quality of process workflows... record all the customer contact in order to track the activities...

What is the challenge?    oversee the operations of regional customer service representatives (csrs), and act as a regional service escalation point ensuring...

C’est un +     vous maîtrisez français à l’écrit et à l’oral (>b2)     vous connaissez un csm (service now)     vous avez déjà utilisé des produits ovhcloud process...

customer service logistics (hybrid work)sennder is europe’s leading digital freight forwarder... we are a growing team looking for a customer service transport logistics...

Experience around creating and reporting process related metrics... anticipate customer needs and take proactive steps to meet and resolve them... skills and qualifications:                   ...

It customer service representative_ subco... advanced proficiency in customer service management is required... responsibilities: as an it customer service representative...

Experience around creating and reporting process related metrics... anticipate customer needs and take proactive steps to meet and resolve them...

* be customer experience driven and always interact well with the client... * identify internal process optimization levers and communicate them to relevant stakeholders...

Experience in process automation and monitoring... have either a deep background on middleware technologies and commercial it environments, as well as midrange operating...

Event planning: coordinate and plan analyst strategy days, analyst programs at our customer-facing events like celosphere... with over enterprise customer deployments...

Taking into consideration other lob process evolutions... customer experience: focus on enhancing the overall customer experience through digital and non-digital...

customer satisfaction: ·        maintain customer’s satisfaction at acceptable levels and resolves customer satisfaction issues... ·         expertise in communicating...

customer centric... customer analysis to understand customer behavior, customer lifetime value, determine customer segmentation and create customer evolution forecast...

Work on process improvement within the accounts payable process to help drive scalability... the unique opportunity to work with industry-leading process mining...