TRABAJO SERVICE MANAGER ITIL V4

Proven experience in driving it service management and itil processes... in this role, you will be responsible for driving holistic it service management, encompassing...

It service manager... • conduct regular service reviews with stakeholders, providing insights and recommendations for service improvements... our requirements...

• itil v4 foundation certification... the service catalogue manager has experience in it operations, process analysis, business service management, service discovery...

Supports the account team/ the global or local service manager (where available)... manages processes aligned with itil including service level management, change...

service delivery manager this role has been designed as ‘hybrid’ with an expectation that you will work on average 2-3 days per week from an hpe office...

Excellent customer service and good negotiating skills... confirm that service acceptance criteria are met... ensure service delivery meets slas; negotiate as needed...

Accountable for managing service level agreements with internal and external service providers, reviewing both tactical and longer-term metrics and handling overall...

¿qué buscamos? al menos 5 años como operations manager o it service owner en un entorno multinacional global con gestión matricial... nivel de inglés alto...

Experiencia comprobada como product owner o service manager en el sector tecnológico o financiero... certificaciones en agile, scrum o gestión de servicios itil...

Within the context of the above the performed tasks include: -    build a strong strategic relationship with key stakeholders in technology_vois and customer side...

Product management – act as the product manager for the end user technology service portal, leading its development, enhancement, and ongoing optimization to improve...

The it manager must be able to effectively work with other it service teams as well as the different functional areas in your location...

Role title: lead technology business relationship manager function: group technology department: technology_vois location: uk/paddington/newbury technology_vois...

itil certification will be a plus... strong background in it service management, experience in working with it service management systems (servicenow...

On behalf of brm receive and manage service escalations, translate customer dissatisfaction and complaints related into service improvement plan (sip) & implement...

Role title: lead technology business relationship manager function: group technology department: technology_vois location: bucharest   role purpose:  technology_vois...

Who you are    you will have a background within either pre-sales and / or service management & an appreciation of itil v3 or v4...       at vodafone uk, diversity...

Provide expertise in itil processes to manage customer service delivery and support... foundational understanding of managed service delivery models and applicable...

•    track and manage service design activities (risks, issues, actions)... ensuring products and solutions are fit for purpose and ready for service (supportable)...

• itil v4 foundation is a plus... you will be attached to the central it team, composed of an it program director, an it program manager and an it test manager,...